FAQs

You can purchase Interbath products in Mitre 10, Home Hardware or other independent hardware retailers around Australia.

You can purchase Interbath products in Mitre 10, Home Hardware or other independent hardware retailers around Australia.

That’s a great idea and something we’re looking to provide in the future. But for now reach out to us and we will let you know if your closest stockist.

Yes, absolutely. Simply speak to your local Mitre 10, Home Hardware or other independent hardware retailer staff member or store manager to order your Interbath products. If you would like us to put you in contact with your closest stockist let us know.

We don’t accept refunds for change of mind. But, if your fully licensed and qualified plumber believes your Interbath product is defective and has not been installed, you’re welcome to return it with proof of purchase to where you originally bought the product.

We recommend having a professional check the instruction manual for product sizing specifications before purchasing. Product Specification sheets can be found on the individual product pages.

If your fully licensed and qualified plumber believes your Interbath product is defective and has not been installed, you’re welcome to return it with proof of purchase to where you originally bought the product.

If you’re unsure whether your Interbath product is covered, please refer to the information below:

Tapware

The below warranty period information relates to Vesi and Kyvos tapware:

Cartridge — 15 years’ replacement

Finish — 5 years’ replacement

Labour — 2 years

Showers

The below warranty period information relates to Vitalis, Ether, Arno, Lithe, Adria, Nyx, Iris showers:

Product and Parts — 7 years’ replacement

Finish — 5 years’ replacement

Accessories

The below warranty period information relates to Vesi accessories:

Full product — 2 years’ replacement

To clean your Interbath products, use a soft cloth dampened in warm water. Please note do not use detergents, chemicals or abrasives. This product is covered by a 5-year finish warranty when care instructions have been followed properly.


For further Interbath product care and cleaning information, please visit:

www.trioaustralia.com.au

No, only a fully licensed and qualified plumber can install our tapware and accessories. Work carried out by anyone other than a fully licensed and qualified plumber will void the Interbath Warranty.

Vesi mixers are constructed from grade 304 stainless steel. Kyvos mixers are constructed from solid brass.

Our products are finished through a process called “electroplating”. This is a process where the colour is fused to the metal by running an electric current through both materials. The result forms an extremely strong bond between the two materials.

The maximum operating pressure for our tapware and showers is 500kPa. If your water pressure is greater than 500kPa, you will need to have a pressure limiting valve installed on the incoming water line by a qualified professional.


A pressure limiting valve is a device that reduces high water pressure to an acceptable pressure limit.

There are two types: 



1. Boundary Valve, which sits on the boundary of your property (at the water meter) and reduces all water coming into the property.

2. Individual Valve, which is placed on the line running into a specific appliance/device, to protect it but not impact the water pressure on other appliances/devices.

No, it’s illegal to remove the restrictor from a WELS-rated device or appliance. The Water Efficiency Labelling and Standards (WELS) scheme is an Australian Government initiative in partnership with State and Territory Governments.

It’s not recommended, as this is a restricted device. When half filled, your average bathtub is approximately 90 litres and the wall basin mixer is rated at 7.5 litres per minute. It would take a long time to fill the bath and the water would be cold by the time it has been filled. We cannot put an unrestricted aerator into this wall basin mixer, as it contravenes Federal Government WELS legislation.

This can vary from mixer to mixer. Please have your qualified plumber refer to the printed installation guide when installing your Interbath product. 


Yes. If an Interbath mixer is installed without isolation taps, the product Warranty will be null and void.

All brass materials contain a percentage of lead and cannot be eliminated entirely. The Australian Federal Government passed legislation that all tapware and other products carrying potable water must have their lead content reduced to a maximum of 2%.

The deadline to reduce the percentage of lead in brass materials to this acceptable level needs to be completed by January 2026. After this date, it will be illegal for any retailer to carry tapware and accessories containing more than 2% lead.